Debt Management / Insolvency Liaison Officer

Job Duties:

• To maintain outsourced cases that require administration and review, implementing response to an outsourcing provider or consumer as wanted queries received via email.
• Buyer run reviews on accounts both internally managed including placed with a supplier to ensure that prescribed process is followed and fit for objective,  provide route cause analysis and make recommendations for process improvements.
• Comprehensive performance tracking on outsourcing placed accounts and evaluate the transition of data among caseflow and outsource provider via including automated processes.
• Monitoring Company licensing and oversight with whom we have data-sharing agreements.
• Responding to bulk information updates and requests received for consumer accounts via autoprocessing and completion of exceptions generated.
• Process bulk payment files and exceptions generated, liaising with Finance to ensure files are processed daily and within month end timeframes.
• Engaging with internal colleagues regarding account movements and queries.
• Build and sustain relationships with external suppliers and 3rd parties to ensure the correct outcome is achieved on all accounts.
• To review supplier progression of account and case lifecycle from a commercial perspective, ensuring that customer journeys are managed appropriately internally and with external partners.
• reporting any concerns to senior management.
• Identify process gaps in process internally and between Lowell and supplier and troubleshooting as performing this role Debt Management and Insolvency Liaison Officer.
• Identify and liaise with the supplier if recall requests and other amendments are not processed as agreed and escalate where appropriate.

Required experience

• An acquaintance of Debt Management and Insolvency Liaison Officer
• Experience of coaching, helping and supporting less experienced staff
• Existence of MS Word and MS Excel
• Earlier experience of bargaining with clients or suppliers by telephone
• Preceding experience of dealing with customer and outsource agent/3rd party

Business and Personal Leadership/skills and attitudes

• Effective verbal communication skills
• Team player – must have the ability to interact among a range of individuals and provide feedback in an understandable practice
• Strong attention to feature.
• Outstanding organisational skills.
• An oblique thinker with the ability to use own initiative.
• Logical thought process.
• Professional and flexible approach.
• Manifests a positive attitude to work and a good work ethic.

Best Recruitment Agency provides the best professional and effective recruitment solutions. Better job opportunities in the Uk candidate apply to the company for your career-best jobs in Future Connect Recruitment.

Job Role: Debt Management and Insolvency Liaison Officer

Salary Offer: £20,000 – £20,900 per annum

Location: Leeds, West UK